Utah Team

Meet the Doctors of Audiology and Hearing Specialists of Intermountain Audiology.

The most experienced audiology team in Southern Utah.

Audiologists and Specialists

Dr. Keith N. Darrow, Ph.D., CCC-A

Director of Audiology Research

Harvard Medical School & M.I.T. Trained Audiologist Dr. Keith Darrow begins his role as Director of Audiology Research for Intermountain Audiology. Not only an Audiologist by training, but a Ph.D. holder in the field of Speech and Hearing Bioscience and Technology, Dr. Darrow has the unique background to properly research, understand, and train the hearing specialists of Intermountain Audiology to properly analyze, diagnose, and treat hearing impairment in the residents of Utah.

In addition to his role at Intermountain Audiology, Dr. Darrow is a Research Associate at the Eaton Peabody Lab at the Massachusetts Eye and Ear Infirmary working on auditory physiology and next generation auditory prostheses; a professor on sabbatical of Hearing Science, Audiology, Research, and Assessment and Treatment of Balance Disorders at Worcester State University; and the founder of Hearing and Balance Centers of New England specializing in the diagnosis of hearing loss, the brain’s auditory processing capability, and assessment of your cognitive load (e.g. quantify how hard your brain has to work to hear when in background noise).

Dr. Darrow’s research, treatment methods, and quality of care can be experienced in Utah by working with the trained team of hearing specialists at Intermountain Audiology Hearing Clinics. In addition, you can request to attend seminars or workshops conducted by Dr. Darrow throughout the year.

“Individuals with hearing loss are at a increased risk for developing cognitive decline and Dementia. While the risk increases with degree of hearing loss, it is important to note that even a mild hearing loss (e.g. having some difficulty hearing in background noise, turning up the TV a bit more than your spouse / family, having a hard time following a conversation in the car, etc.,) can increase your risk by 200%!” -Dr. Keith Darrow, Ph.D., CCC-A


Dr. Pamela Montgomery-Earl, RN, AuD

CCC-SLP/A, FAAA Doctor of Audiology

For those who don’t know me, I am a Doctor of Audiology. While my main job today is working with our patients to provide diagnostic testing of their hearing and help them achieve the best correction for their hearing loss, my original patients started off a lot younger. A LOT younger. In fact, before I went back to school for my master’s and my doctorate, I was a neonatal nurse practitioner in an intensive care unit for 12 years. It was only after I adopted my daughter, Wendy, who has some special needs, that I realized I wanted a career that would allow me a less hectic and stressful schedule.

My choice to pursue audiology was one that took inspiration from multiple people in my life. The first to inspire me was a childhood friend—one who suffered from severe meningitis as a baby and grew up with hearing loss. The next was my dad who was a tenure war veteran from WWII. Third, was Wendy, who battled many ear infections and, in the end, experienced some hearing loss. And finally, I felt drawn to audiology after years of working in the NICU. After more than a decade of helping tiny, premature babies, I wanted an answer to the question, “What effect did loud noises have on these little babies’ developing ears?” Today, that question might sound silly—all babies are given hearing tests with current technology. But back then, this kind of technology was still yet-to-exist. As it turned out, in my 23 years of audiology that followed, I was able to help implement that technology in several hospitals and thus answer my own questions about those tiny ears.

While I’ve since transitioned from a patient base of newborns to adults, the rewards of my work remain the same. Many people who suffer from hearing loss end up removing themselves from activities they once loved (events like concerts or movies) because they don’t want to put themselves in a position where difficulty hearing might occur.

Today’s hearing aid technology and computer based auditory processing programs can play an important role in helping those with hearing loss achieve fuller and more active lives. Helping my patients make the best decisions regarding their hearing health and reduce the isolation that hearing loss can cause is incredibly rewarding.

As for how I came to Intermountain, that move was actually fairly serendipitous. While I myself am not a native to St. George, my husband grew up here, and after meeting him several years ago and marrying him in Florida, it seemed right to come back out West. While our 8 children and 14 grandkids all live across the country, in a way, Utah is ideal, because it’s between Texas and the Washington/Oregon area, where many of them live. We do have a few in Florida, but the nice thing is that after we visit them, we’re typically able to stop by and see the Texas bunch on our way back home.

When we’re not spending our free time with our families, Bob and I enjoy volunteering at our church. We are both counselors in a multi-stake group called Special Needs Mutual. Wendy, who is now 31, is also very involved, there. Beyond that, my two special hobbies are playing the piano and reading. In fact, I love books so much, I finally had to buy a Kindle because we ran out of room for all my paperbacks.

I look forward to seeing you all very soon!

Dr. Jacob Burrows, AuD, FAAA

Doctor of Audiology

Hearing Shapes Who We Are…and I have the privilege each day in our clinic to help improve and restore your life.  I am humbled by this privilege each day and look forward to working with you to Empower Active-Aging with stronger relationships and open communication.  By joining with Intermountain Audiology in 2017, I joined an organization that puts people first…and with whom I share my vision for a better world.

Initially I started as an undergraduate in Speech and Audiology, but quickly realized helping people who struggle with hearing loss is far more rewarding. I earned my Bachelors Degree in Communicative Disorders and Doctorate of Audiology from Utah State University. Through many years of practice, I’ve worked in every specialty of audiology, including hearing evaluations, dizzy and balance assessments, hearing aid consultations and programming, tinnitus management, and cochlear implants. In addition, I was in charge of many hearing programs for newborns in Southern and Central Utah.

I live in Enoch with my beautiful wife, Keena, and our 3 children, where we will stay forever. We love the small town culture, camping, visiting extended family, fishing, and gardening.

jeff manwaring

Jeffrey A. Manwaring, M.S., FAAA

Clinical Audiologist

Jeffrey A. Manwaring, M.S., FAAA, is an Audiologist and specializes in clinical and pediatric audiometry. Jeff has enjoyed helping people hear better for the past 26 years. Originally from Salt Lake City, UT, Jeff received his graduate degrees from Utah State University.

At a young age, Jeff realized how detrimental hearing loss can be to a relationship. His father was an Army Artillery Officer and his mother had mastoid surgery, they were constantly misunderstanding each other. Jeff’s favorite part of his work is helping empower patients with better hearing and improving their qualify of life with education and technology.

Jeff specializes in fitting all types of digital hearing aids. He is highly trained in fitting Starkey Hearing Technologies’ hearing aids and has been a Starkey Hearing Alliance Member for the last decade. Jeff says his philosophy is, “When our patient’s come to Intermountain Audiology, they are not just our patient, they are a member of our hearing health care family.”


Eric W. Nilsson

BC-HIS Nationally Board-Certified Hearing Instrument Specialist

To be perfectly honest, when I was growing up, I was dead set on becoming a professional golfer. Hearing was the family business, but I saw myself as more of an Arnold Palmer, and aside from helping out occasionally in the office, I never really envisioned myself in this position. But of course, serendipity knew better than I did. While I went off to college on a golf scholarship, I ended up graduating with a wife, a little boy, and an internship with my dad at Nilsson Hearing.

When my wife and I found out we were having twins a little later, I wanted to continue my internship with my dad and have the ability to stay with my growing family every day. My father had been an amazing role model for me. He was always there for us and came to every school event or sports game. In a nutshell, he supported every dream I had, and I knew I wanted to be that kind of father for my son and our two new arrivals. So, I left golf behind, started work to become a Hearing Instrument Specialist, and never looked back.

The family business turned out to be even more enjoyable and fun than I had thought and I still look forward to each day on the job. After all, I get to meet people from all walks of life, hear their stories, and help them improve their lives. Family is so important to me (and working in a family business has its advantages there), so when I can help someone reconnect with their own family and experience a happier, fuller life… I’ve realized that there really isn’t a more rewarding feeling out there.

We have people come in who have been isolated from their friends and family for years. Some have had bad experiences, and others don’t even realize how isolated they are until we open the door for them. Restoring and improving hearing can have a total 180-degree effect on their lives. I’ve had some clients cry tears of joy in the office because they are so happy to once again feel that connection with their world. It’s an incredibly fulfilling feeling.

Of course, there are always some challenges along the way. We try so hard here, so on those rare occasions when we’re not able to quite reach a patient’s hearing goals and give them overall completeness, it can be a hard pill to swallow. There are only so many things we can do to help patients get around the barriers, but we will do whatever we can (and then some) to try and help.

And that inspires us to keep on growing. Our goal is to reach as many people looking for help as possible, and to help them reach the happiness they’ve been searching for. All of that passion for excellence comes along with the best service possible. Without that, growth wouldn’t be worth it.

In and out of the clinic, I get to spend time with my amazing family. My wife and I met in college and were inseparable right from the first date. After ten years of marriage, we have four awesome little boys that love to explore the world with us. We all like to stay active and enjoy the outdoors. Fishing, camping, hiking– you name it, we’re doing it! And when it comes to sports, we’re all game. Right now, soccer is the family favorite although with basketball season picking up, soccer might have some competition. So far, we haven’t had the opportunity to really get them excited about golf, but I think I could swing them my way!

Looking back, I can’t help but think that while this might not have been the goal I’d been working towards when I first set out, it’s the career I was meant to pursue. Between the family I’m able to spend each day with, and the families we’re able to help, I know I’m on the right course.


Kurt Mooney

BC-HIS Board-Certified Hearing Instrument Specialist

As the grandson of an internist, I always wanted to grow up and help people like my grandpa did. He practiced in Provo, Utah for many years and was the original inspiration for my desire to provide quality patient care. After serving an LDS mission, I took a job as a medical assistant in a pediatrics office and loved every minute of it. Seeing how the doctors and physician’s assistants interacted with the kids cultivated an even deeper desire in me to continue pursuing a career in the health field. As my final year of undergraduate work loomed on the horizon, I took the opportunity to seek the advice of a friend that had become a physician’s assistant in the pediatrics clinic where I worked. I wanted to know what I could do to prepare to take the GRE and which schools I should apply to. Before he would answer any of my questions, however, he made me answer a few of his own: why do you want to become a PA? Do you enjoy being able to spend time with your spouse? Are you willing to sacrifice that time with your family in order to further your career? I wanted to become a PA in order to truly help others and improve their quality of life. However, I was hesitant about sacrificing time with my spouse in order to further my career. After answering his questions, he told me that I should consider a different type of health care if I truly wanted to help others without sacrificing time with family. His suggestion was hearing.After much thought and consideration, I took the plunge and started interning at a hearing clinic in Orem, Utah and it was the best decision I have ever made! Having the opportunity to work one-on-one with patients to improve their hearing is the most rewarding experience imaginable. Nothing makes me feel better than to see someone’s face light up when they hear the whisper of their loved one for the first time in 20 years. The icing on the cake is that at the end of the day, I can go home and enjoy time with my beautiful wife, Megan, and our year-old boy, Jackson.After becoming board-certified and coming to work at Nilsson Hearing Clinics, I can honestly say that there is no better establishment to improve your hearing health. Having worked with a few different practices, with no reservations whatsoever, I can tell you that this group uses the most cutting-edge technology and provides the highest quality of care to their patients, bar none. I am looking forward to many more years of improving the quality of my patients’ lives!

justin bateman

Justin Bateman

BC-HIS Board-Certified Hearing Instrument Specialist

Justin, a Hearing Instrument Specialist, is our full-time provider at Intermountain Audiology Hearing Clinics in Cedar City, Utah. A long time resident of southern Utah and Cedar City, Justin graduated with a Master’s Degree in Public Administration from Southern Utah University in 2012. He joined our team in October 2014 and works at our Cedar City, Utah location.

Justin, excited about this new chapter in his life, decided to become part of the team because of his desire to help those in need. While exploring the idea of becoming a Hearing Instrument Specialist he was able to sit-in on appointments to see, in person, the tremendous impact that hearing aids can have on a persons life.

The personal interactions with patients pushed him over the edge saying “I’ve always enjoyed the opportunity to meet new people. Not only meeting them but knowing that the work we do can help them in their day-to-day life. It can be a very rewarding experience.”

In his time away from the office he is a sports fanatic. Watching, learning, and participating in all types of sports from basketball to golf to cricket, there aren’t many limits on the sports he enjoys. He also enjoys being outdoors and visiting the sites, scenery, and hikes that southern Utah has to offer.

Brent Lewis

HIS-Intern, Hearing Instrument Specialist

I grew up knowing I wanted to help people, so when the option to work at Intermountain Audiology came along, I knew they were singing my song. My path here felt like a winding trail. I researched being a teacher and a graphic artist, took classes in college in the fields of communication and psychology, and even started the path towards physical therapy. Then I walked out of an English class one day with a bounce in my step and realized I had found my place. Not only am I studying my favorite field of education, but I am now living my dream of helping people.

I have many favorites and hobbies, starting with writing and drawing in my spare time, and then listening to music every chance I get. These are followed closely by hiking and camping, where I get to hear the music of nature and see her wonderful artwork. The world is a beautiful place, and I’ve tried to help people see that throughout my life. Working here allows me to help people hear it, too. There is music in wind blowing through trees, the babbling of a brook, and the voices and laughter of loved ones. My family also makes my list of favorites, where I am the oldest of four. We are all very close and love to spend time together.

Trista Ramsey

HIS-Intern, Hearing Instrument Specialist

Trista’s journey with us began when our hearing instrument specialist asked her if she wanted to come work with the company as a patient care coordinator. The story doesn’t really get any simpler than that! It certainly lends credence to the idea that it’s all about who you know!

Of course, it also helps when you have an interest in healthcare. Trista says she’s always been interested the healthcare field, but hadn’t previously worked in the industry. Working at our Richfield clinic has served very much as a gateway into healthcare, and so far, it’s proved to be a wonderful opportunity to help people. And that’s really what it’s all about.

Trista loves to meet all the people who walk through the Richfield clinic doors. There’s always someone new to meet and help, and there’s always something to learn. She loves getting into the heart of the audiology industry and learning what makes it tick. She’s fascinated by its history and many of the early concepts that gave way to modern advances in both patient care and technology.

Outside of the office, Trista’s a farm girl. She, her three kids, and husband of 15 years, own a small farm. There, they raise a whole menagerie of birds: chickens, turkeys, ducks, geese, peafowl, you name it! Just don’t expect to find any of these feathered creatures on the dining room table. They’re all Trista’s babies and very much a part of the family. They also all have their own personalities, especially the Tom Turkey. He fancies himself a guard dog. If you don’t have his express permission, he probably isn’t going to let you into the yard.

Our Staff

Robyn Martin

Human Resource Manager

As long as I can remember, one of my passions in life has been to serve others. I have worked in the medical field for over 10 years and loved every minute of it. The bonds created between myself and our patients are unbreakable. I’ve worked in Human Resources, and Administration, but most importantly Managed Patient Care, and mastered the art of Excellence in Customer Experience. That moment where you have the ability to help someone feel better, live better, or simply make their day is the most gratifying thing to me.

I come from a big beautiful family, and was born and raised in Sunny Southern California. I thought I would live there forever until I started a family of my own, and decided that it was time to move on. The traffic alone was enough for me! I was looking for a quiet, peaceful community enriched with beauty and history, and an environment where I would be proud to raise my children.  I believe I’ve found it here in St. George. It’s been 8 years now and even though I pass the Temple each day on my way to work it still takes my breath away. I am an overly proud Mother of 6 children, 2 of which are off to college and another one on the way. As a family we enjoy spending time together watching sports, preferably going to Lakers games. I enjoy living in the moment, and appreciate all of the opportunities this life has to offer.

Morgan Hutchings

Patient Care Manager

My entire life I have had a great deal of respect for the generations that came before me.  Instilled by my mother and father at a young age, I understand that we all leave an imprint on this world. Hearing stories of previous generations regarding how much things have changed in their lifetime; from my grandfather’s stories of serving our country as a young man to my grandmothers stories of growing up on the old family farm.  These stories of serving, growing, learning and making an impact on future generations fascinate me to this day.  The knowledge and wisdom that my elders have is something that I continue to appreciate and learn from.   As I’ve grown older, I find myself wondering; “Just how much wisdom and knowledge do the cumulative generations have?”

Graduating from Dixie State University with a bachelor in Human Communication I believe I am given the chance each and every day to communicate with the people around me on more than a superficial basis. My role as Patient Care Manager at Intermountain Audiology allows me to truly know, love, and communicate with so many great people of previous generations that have that same wisdom and knowledge that continues to intrigue me.  As Patient Care Manager I have the responsibility, and the great opportunity, to communicate with each person as an individual human being.  Listing to their concerns and questions; as well as crafting and communicating positive change or influence in their life through restored hearing clarity.

My role at Intermountain Audiology allows me to be enlightened each day by the great generations of individuals before me, and for me to provide life-enhancement services to keep them actively-engaged and connected to their friends, family, and loved ones for many years to come.  Watching the patients’ eyes light up with a glow when they can once again hear the way they use to will forever change my life…and theirs!

Sam Perez

Office Technician

I was born and raised in Rancho Cucamonga, California.  I am the oldest of three children, and I am the only girl. Growing up, I was involved in many different sports, but my favorite to play was soccer; which I continued to play throughout high school.  In 2014, I decided that I needed a change of scenery and transferred out to Dixie State University to continue my schooling where I am studying psychology.

I am so excited to be a part of the Intermountain Audiology team as the Front Office Technician! The people that I get the pleasure to work with are absolutely amazing, and I also love being able to make people’s lives better each day.  I especially enjoy talking to patient’s and hearing the stories that they love to share with other people.  Just knowing that I am fortunate to work for a company that helps people live their lives to the fullest is extremely rewarding.


Luann Hutchins

Patient Experience Coordinator

Luann Hutchins is our First Impression Specialist at Intermountain Audiology Hearing Clinics. She is responsible for greeting each patient that comes through the door and making sure they have a fabulous patient experience; including a beverage and a treat (or two).  Each month Luann interacts with thousands of patients in Southern Utah.  When you meet Luann for the first time you truly know why our patients love her warmth and friendliness.

She was born in Southern Illinois and grew up in Salt Lake City Utah. Shortly thereafter she moved to Denver for 14 years before the cold weather got the better of her and she moved to St George in 1995. She has two grown daughters and loves getting together with them when they are in town. In her spare time away from the office, Luann really enjoys the mountains and hiking along the canyons. It is not as often as she would like, but a few times a month you can find Luann out enjoying the local golf courses in Southern Utah. As an avid golfer, Luann is always looking for someone to hit the links with…just give her a call. In addition to golf, Luann is probably best known in the community for her many medals won bowling in the Huntsman Senior Games each year.

valorea gallegos

Valorea Gallegos

Patient Experience Coordinator

A people person through and through who enjoys interacting with the public, our community, and our family of patients. Her nurturing heart makes her the genuine person she is, and will always be. She has created a positive environment at our office, a place where each and every patient feels welcomed and at home.

The proud mother of two boys and their beautiful wives. Valorea is lucky enough to have three grandsons that make her so proud and give life even more meaning. Her caring heart led her to Parowan, Utah three years ago to care for her mother; and father before his passing at age 86 early in 2015.

Valorea believes in changing lives, with simple things like listening, and that is why she fits so well with our team. This philosophy works beautifully in all aspects of life and in every interaction she has on a daily basis. If you ever have a concern, let Valorea know, because she has the skills and the heart to make it a better experience for us all.

When she is not changing others lives she spends her time camping amongst nature or in the artistic realm of music and crafts. Her tender heart extends to animals, children, and seniors and her appreciation for life and living shines through daily.

Star Gotcher

Patient Experience Coordinator

Growing up in Southern California during the baby boom era gave me an opportunity for lots of neighborhood friends, fond memories of playing night games during the summer months, and in general, an exciting childhood. I was always an exuberant child with lots of energy. I liked going to school, but more for the social aspect than the academics. In high school I was on the Student Council, was a member of many clubs, sang in the choir, and would cheer the sports teams on to victory as a cheerleader. I was active and lived life to its fullest. During college I met my wonderful husband and married at the young age of 18. We have been married for 36 years, have two sons, three daughters, two sons-in-law and a grandson (who is really cute). I am one lucky gal. 

My husband and I moved our family to Saint George in 1993. The red mountains, beautiful landscape, fantastic hiking trails, and friendly people have enriched our lives. I was lucky enough to be a stay-at-home mom for 18 years and help raise our children. When my last child graduated from school I entered the medical field where I became aware of Intermountain Audiology and their goal to help improve the lives of those with hearing loss and help them continue to live their lives to the fullest through improved hearing. I have already met so many wonderful people who are so excited about their new hearing devices and I love to hear their stories about what a difference it has made for them. I’m excited to be part of Intermountain Audiology and look forward to meeting and getting to know each individual who comes by my exit desk.

Jenny Hanley

Patient Experience Coordinator

I am excited to be working at Intermountain Audiology as a Patient Experience Coordinator. I love working with such a great group of people and love the positive environment I am in each day. This Positivity is passed on to the people that Intermountain Audiology serve as they come into our office to receive care for their hearing health. As the Patient Experience Coordinator I love being a part of the process in helping people to live a better quality of life and be able to communicate with those they love.

 I was born and raised in Northern Utah and over the years have had the opportunity to live in California, Kansas City, and Washington State. I have loved the adventures and growth that has given me and I am now living in my favorite place, St George. I am married and have 3 adult children, two daughters and one son and now a daughter in law. I am also a Grandma to a little girl named Charly and she is our sunshine. In my spare time you will most likely find me with my camera outdoors in nature and my husband and yellow Labs alongside me, antiquing, finding a new creative outlet, or spending time with my family, especially that granddaughter Charly.

Brandy Schaugaard

Patient Experience Coordinator

For as long as I can remember, I’ve always felt great satisfaction from helping people. Every job I’ve had has been in customer service. For me, it feels natural. I’ve been in management most of my career and even owned my own successful business. I decided it was time for a change and made the decision to sell my business and start a new journey in health care.

Outside of the office, I am a family gal. I’m a very proud mother of a 17 year old boy and a wife of 21 years. I have lived in central Utah all of my life and have no plans to relocate. My family and I enjoy all outdoor activities. A few of our favorites are riding our horses, fishing, and camping. I am also a life coach/fitness instructor. I very much enjoy encouraging people to live the healthiest lives possible.

I am very excited to be a part of the Intermountain Audiology team. I enjoy meeting all the people that come through the door. I love hearing all their stories and take pride in knowing that I am able to contribute in helping them through their hearing struggles and making a difference in each of their lives.